Jira Administrator

Life at Samsung Ads

We are proud to build a world class organization that thrives on: Collaborating closely, problem-solving, breaking new ground and adapting quickly to a rapidly evolving industry. We are looking for a Jira Administrator (long-term contract)!

We offer a hybrid work environment made easy for you with practical perks, commuting and lunch benefits.

  • A competitive compensation package, including a performance based incentive plan
  • A very generous and broad ranged personal & healthcare spending program
  • 100% company-paid comprehensive health & dental coverage; you can choose the option(s) that best suits YOU
  • Minimum 21 days of paid time off and so much more!
  • Access to free learning and development opportunities
  • Amazing discounts, tons of social activities and various other extras! 
  • Onboarding framework which ensures you’re set up for success from Day 1
  • Giving back program which includes donation matching & volunteering including a paid volunteer day

If you wish to know more about Samsung Ads, please visit our website.    

About this role:

We are looking for a highly motivated individual with strong experience in administration and configuration of Atlassian Jira & Confluence software suite. This role will manage and coordinate changes in the Jira in collaboration with our Project, Program, Product and Engineering Managers. These changes can range from process improvements, managing and customizing JIRA projects/workflows, and establishing reporting. As a Subject Matter Expert, this position will take an active role within the team to help drive process improvements along with configuration and management of Jira and Confluence. They will also collaborate with internal customers to understand requirements, implement changes, test, and document. 

This role will be hybrid-based requiring a mix of working from our Montreal QC office if in this location or surrounding areas or be Remote-Canada. 


  • Support multiple sites with Jira and Jira Service Management including creating complex Jira workflows, project setup and workflows, layout, field configurations, screen schemes, permission schemes, notification schemes, custom fields, automation, agile boards, and dashboard configuration
  • Gather requirements for business processes and determine ways to optimize and improve Jira/Confluence setup and workflows and identify where functionality needs to improve to meet user requests; propose Jira add-ons and plugins to enhance productivity, then follow through according to our processes to install, test, and roll out
  • Configure plans with Advanced Roadmaps and propose, implement and rollout solutions involving changes to team projects to satisfy requirements
  • Create Jira based reports, dashboards and planning views based on different user requirements and provide stakeholders with actionable project metrics and status reports
  • Configure Confluence pages with Jira dashboards and reports and implement and enforce JIRA hygiene practices; use Confluence to document detailed processes related to the use of Jira for different project lifecycle phases such as Requirements Intake, Roadmap Planning, Execution, Delivery, and Support
  • Collaborate with teams across the organization to align and streamline project configurations to expedite the rollout of standard ways of working; conduct workshops and training on Jira and Confluence such as tools usage, new functionality or features, best practices, etc.


  • 4+ years of experience administering Jira projects with advanced expertise in tool administration of Jira/Confluence. Proficiency in Atlassian tool suite is a plus
  • Working knowledge of Jira plug-ins and add-ons like EazyBI & ScriptRunner (Jira Align is an asset)
  • Strong knowledge of JQL to construct custom dashboards, advanced filters, and reports
  • Process oriented mindset with strong experience enabling enterprise-level processes using Jira and Confluence and ability to effectively communicate and present new solutions, ideas and process (must be comfortable presenting to large teams)
  • Excellent technical troubleshooting skills and process implementation skills
  • Working knowledge of Agile (Scrum, Kanban, Scrumban) methodologies with an ability to work with diverse teams across different time zones

Diversity and inclusion

Samsung Ads is committed to working with the best and brightest people from the broadest talent pool possible. We believe a diversity of ideas fosters innovation and engagement, and allows us to attract the best people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply. If you need assistance, or have any questions during the application and recruiting process, please contact us at: inclusion.ca@samsung.com

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